Warranty repairs

Our Control Units and Chargers are covered by a 24 month warranty period.

Please refer to our warranty policy for full details.

Non-warranty repairs

ActivLife will charge a fee for:

  • Repairs outside the warranty period

  • Inspection and testing of any control units which are found to be functioning correctly

Non-repairable items

ActivLife does not repair:

  • Devices that have not been manufactured by either ActivLife Technologies or Bio Electronics

  • Devices that are more than 10 years old

If it is not cost-effective to repair your item, we will phone you to explain the reason for this.

Non-warranty services include battery replacement and circuit board replacement

Circuit board replacement

In the event of TENS machine failed components, we are able to replace the whole circuit board.

The cost to supply and insert a new circuit board is $100.

Battery replacement

Micro units have a rechargeable battery, soldered onto the circuit board. After 3-6 years it will probably need to be replaced. Return the control unit to us, for expert attention.

The cost to replace the battery is $35.

Replacement control units

Starting at $165, we sell stand-alone control units.

These can be a reasonably priced option:

  • If your unit is more than 10 years old and cannot be repaired

  • To keep a spare unit for emergencies

  • To add new functionality for a new Intended Purpose

Check you have the leads, pads and charger you need.

Repair guarantee

ActivLife warrants the parts and labour of the actual repair for a period of 12 months.

Posting your item

Please phone us before sending in your unit for service

  • We have found that many perceived problems can be resolved over the phone

  • When posting, please include:

    • your name

    • phone number

    • postal address

    • a description of the problem

  • Send your parcel to ActivLife Technologies, PO BOX 568 Woodend VIC 3442

  • We recommend parcel post with tracking or Express post

  • If your parcel is lost in the mail, ActivLife is not responsible

  • The customer is responsible for the cost of return shipping

Please post your repair to:

ActivLife Technologies Pty Ltd

PO BOX 568, Woodend, VIC 3442